The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers. We announced last week:
We will not disconnect service of Bureau of Environmental Services and Water Bureau customers for nonpayment.
- Customers will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time.
The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:
- Payment arrangements
- Bill discounts for sewer and water charges
- Crisis vouchers
- The Utility Safety Net program
Our community was already working through an affordability crisis before a public health crisis challenged our hard-working and resilient customers. We are here to help. Contact us to discuss your options so your sewer/stormwater/water bill can be one less worry. For detailed information about these programs, click on this link, visit portlandoregon.gov/water/financialassistance or contact Customer Service at PWBCustomerService@portlandoregon.gov or call us at 503-823-7770 to work out a plan.