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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Here to Help with Financial Assistance

The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers. We announced last week:

We will not disconnect service of Bureau of Environmental Services and Water Bureau customers for nonpayment.

  • Customers will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time.

The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:

  • Payment arrangements
  • Bill discounts for sewer and water charges
  • Crisis vouchers
  • The Utility Safety Net program

Our community was already working through an affordability crisis before a public health crisis challenged our hard-working and resilient customers. We are here to help. Contact us to discuss your options so your sewer/stormwater/water bill can be one less worry. For detailed information about these programs, click on this link, visit portlandoregon.gov/water/financialassistance or contact Customer Service at PWBCustomerService@portlandoregon.gov or call us at 503-823-7770 to work out a plan.

Customer Service Hours and Financial Assistance Information

Out of concern for our customers and staff, the Portland Water Bureau will be closed to walk-in customers starting Monday, March 16 at our Interstate location at 664 N. Tillamook St. You can reach us at 503-823-7770 from Monday through Friday, 9 a.m. to 4 p.m. or email PWBCustomerService@portlandoregon.gov. You can leave a check or money order in our after-hours drop box at the Interstate location.

If your water service was disconnected for non-payment and you are calling to request your water service be restored, please call during business hours. If you wish to have your service restored after hours for a fee of up to $250, please call 503-823-4874. You can avoid the fee by placing your request during business hours. To report after-hours water emergencies, please call 503-823-4874, 24-hours a day, seven days a week.

Here to Help with Financial Assistance

The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers. We announced last week:

We will not disconnect service of Bureau of Environmental Services and Water Bureau customers for nonpayment.

  • Customers will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time.

The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:

  • Payment arrangements
  • Bill discounts for sewer and water charges
  • Crisis vouchers
  • The Utility Safety Net program

 

Customer Service Alert

On Sunday March 15, 2020 customers will be unable to access our view/pay bill website and our automated phone payment line between 2:00 a.m and 5:00 a.m. due to scheduled maintenance. We apologize for any inconvenience this causes. 

Service Disconnections Suspended During Emergency Declaration

PORTLAND, Oregon – The Portland Water Bureau and Bureau of Environmental Services want to ensure that everyone has access to the utilities they need to stay healthy and take care of themselves and their families. With this emergency declaration, and until further notice, City of Portland Customer Service (Portland Water Bureau and Bureau of Environmental Services) will not disconnect water service for non-payment of sewer/stormwater/water bills.

It’s important for customers to know they will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time. Customers should continue to pay their utility bill.

“We know that Portland is working through an affordability crisis in addition to a public health crisis,” said Portland Water Bureau Director Mike Stuhr. “We want you to know that we are here to help.”

Customer Service offers flexible payment arrangements, discounts for low-income homeowners and renters and rent assistance for water users in multi-family properties and other options. Be proactive if you’re facing financial hardship: Call Customer Service at 503-823-7770 to work out a plan.

Portland Water Bureau Offers Lead Hazard Reduction Grants to Community Organizations

Portland-based agencies and non-profits that are experienced in lead education are encouraged to apply for a Portland Water Bureau Lead Hazard Reduction Program (LHRP) grant.

 

The grant provides funding to organizations that work with people who are high risk for lead exposure by conducting education, outreach, testing, and remediation in the Portland community. The program doesn’t just focus on hazards from lead-in-water but all hazards posed by lead. In Portland, the most common source of lead exposure is from lead-based paint.

Toddler girl taking a drink of water from a glass.

Organizations that are awarded grant funding will engage with people most at risk for lead poisoning (children under six and pregnant people) as well as diverse communities (such as communities of color, people with low incomes, people with a disability, or people with limited English proficiency) by providing resources for lead hazard reduction in homes, free blood lead testing, and lead hazard community education and outreach.

 

The LHRP was developed in coordination with state and local public health agencies to comply with the federal Lead and Copper Rule.

 

Who can apply?

Community organizations and governmental agencies that conduct lead hazard reduction education and outreach services in the Portland area.

 

Apply for a Lead Hazard Reduction Grant

If your organization has identified a need for lead hazard reduction in your community and has ideas for addressing that need, please consider submitting an application.

 

The application is available online

 

Applications are due to the Lead Hazard Reduction Program by Friday, March 27, 2020.

 

Questions? Contact the Lead Hazard Reduction Program: 503-823-1547.