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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Call center closed in observance of July Fourth holiday

Our call center will be closed Friday July 3, 2020 in observance of the July Fourth holiday. The call center will reopen at 8:00 AM on Monday July 6, 2020. For your convenience you may pay your bill online or pay by phone dialing 503-823-7770 and press 1.

Call center closed in observance of Juneteenth

Our call center will be closed Friday June 19, 2020 in observance of the Juneteenth holiday. The call center will reopen at 9:00 AM on Monday June 22, 2020. For your convenience you may pay your bill online or pay by phone dialing 503-823-7770 and press 1.

The Water Leak Repair Grant Partnership

We need your community organization to help us provide money-saving leak repairs for families who need them most.

For more than twenty years, the Portland Water Bureau has partnered with Multnomah County to offer free water leak repair services to income-qualified homeowners. Leaks can be hard to manage, especially when finances are tight. This spring, Portland City Council reauthorized the water leak repair program and increased funding to serve even more vulnerable Portlanders. To meet growing need for this program, we are seeking community partners to serve as water leak repair coordinators. Your organization might be a great candidate for this grant if you have:

  • Experience with coordinating plumbing/home repair contractors or have plumbers on staff;
  • A history of cultural responsiveness, a track record of helping address inequities in housing and focusing services on communities of color;
  • Capacity to take on new projects.

Grant funding up to $165,000 is available starting July 1st, 2020.

Grant schedule:

  • Application opens: June 18, 2020
  • Proposals due: July 9, 2020
  • Anticipated notice of awards: July 20, 2020
  • Anticipated start date for contract: September 2020

Learn more and apply. 

The application packet can be downloaded here.  

Email completed applications to penny.milton@portlandoregon.gov  by 5:00 PM on July 7, 2020. 

Questions?

There is no formal interest session scheduled, but questions are welcome: 

Penny Milton

penny.milton@portlandoregon.gov

503-823-7003

Get free leak repair. 

Water leaks can quickly become costly. When leaks are fixed and inefficient plumbing fixtures are replaced, it’s easier for customers to manage their sewer/stormwater/water bill and potentially avoid home displacement. Customers with water leaks can apply for leak repair assistance online at or by calling 503-823-4527. This program is one part of the bureau’s suite of financial assistance programs.

Supporting the community in a time of need

COVID-19 has presented numerous challenges for everyone, however, Portland has risen to the occasion. Portland Water Bureau employees are working hard to keep city infrastructure sound, as well as deliver excellent water to Portland residents. Outside their hours in the office and the field, PWB employees continue to give their time and efforts to the community.

Engineering Supervisor Michelle Lostra spends much of her free time sewing beautiful masks to help stop the spread of COVID-19. Lostra teamed with her sisters and a handful of others to give out hundreds of masks to an assisted living center near her home. Some of the masks were also given out at a Multnomah Gardens Post Office.

"I think it's just kind of fun," said Lostra, who learned to sew in middle school. "It's just nice to be able to give something to my community. I'm going around my neighborhood and giving them out. I've thought about packing them in my pockets so when I go out to the store if I see someone without a mask I can give them one."

Physical distancing while working at Dodge Park

Portland Water Bureau personnel continue to do essential work during our COVID-19 response. Schedules have shifted. Some work assignments have changed. Our commitment to serving excellent water every minute of every day continues.

Here are the words of Fish Biology Burke Strobel describing how his team adapted to physical distancing restrictions while delivering on this vital work:

 

We scrambled that first weekend, when we were told we needed to work from home. We needed to get a second vehicle because we normally go out in groups of two. We have had to rearrange how we do different tasks in the field.  

Before we would switch tasks between people. You’d have one person going to check fish traps and the other person running the processing station for weighing the fish. Then the person who took the fish from the traps would weigh the fish, and the other person would take in the data.  

Now we don’t switch up. One person does one task the entire day so they’re the only one who comes in contact with their equipment. We’ve reduced the amount of sampling to the bare minimum for what we have to do to eliminate as much contact as possible.  

We do our work at Dodge Park. Things are definitely quieter there than they used to be. When you’re in the park it does feel quieter than it did before. But if you get into the woods then there’s not much of a difference. The difference for us is we’re taking pains to make sure we’re further apart from one another.  

There’s an appreciation that it’s important work. I think everybody on the crew feels lucky that they do get to keep going out. That their job is one of the jobs that’s still allowed to be done because its both important and it’s something that can be done with minimal risk.