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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


How we're responding to COVID-19

Status Updates:  

  • Your tap water is safe to drink.  
  • The call center is temporarily closed. 
  • The Walk-in Center (664 N. Tillamook Street) is temporarily closed.  

How to contact us: 

  • 24-hour automated line : 503-823-7770: 
  • Press 1 to make a payment.  
  • Press 2 to restore service if your water was disconnected for nonpayment. See more information below. 
  • Press 3 for after-hour water emergencies. 
  • Email: PWBCustomerService@portlandoregon.gov 
  • Make a payment online  
  • For water emergencies: 503-823-4874 (24-hour Emergency Dispatch Hotline)  
  • For questions about water quality:  

Water Quality Line: 503-823-7525 (8:30 a.m. to 4:30 p.m. Monday – Friday. Interpretation available.) 

Email: WBWaterLine@portlandoregon.gov 

Additional Information: 

  • Your drinking water is safe from Coronavirus.   
  • The Portland Water Bureau uses chlorine disinfection to meet the EPA and OHA requirements for the treatment of viruses such as COVID-19.   
  • Our drinking water is regularly tested throughout the drinking water system to make sure the water remains safe.   

The Portland Water Bureau will not disconnect customers' water service due to billing/payment issues during this health emergency and will not charge late fees. Customers will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time.  

If your water service was disconnected for non-payment and you are contacting us to request your water service be restored, please do so during business hours at 503-823-4874.

M&C COVID 19 Response Staffing

Maintenance & Construction is rotating skeleton crews on an adjusted schedule to respond to all system events during business hours as well as to respond to utility locate requests in compliance with Oregon Dig Laws.  We maintain 24 hour Urgent Responders on duty, with crews fit for duty to respond to system issues during non-business hours as well, and a number of personnel teleworking who can activate for additional response as needed.

  • Our priority is to ensure that all customers have water and prevent damage to public and private property.  All other priorities are secondary.
  • We are limiting our personnel to no more than two employees in a vehicle.
  • Maintaining social distancing on job sites.

Mar. 18, 2020: Cryptosporidium Monitoring Update

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In a 50-liter sampled collected on Monday, Mar. 16 one Cryptosporidium oocyst was detected. Prior to this detection, Cryptosporidium was last detected from the Bull Run Watershed intake on Mar. 4, 2020, when one oocyst was detected from the 50-liters sampled.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

水务局无需预约的中心关闭

出于对我们的客户和员工的关切,波特兰水务局将从3月16日星期一开始关闭位于州际公路蒂拉穆克街 (Tillamook St.)664号的州际营业处,不接待任何无预约来访的客户。您可以在周一至周五上午9点到下午4点与我们联系,通过电话 503-823-7770 或电子邮件PWBCustomerService@portlandoregon.gov 您可以在州际公路蒂拉穆克街 (Tillamook St.)664号的州际营业处“下班后” 收件箱留下支票或汇票。

如果您的供水服务因未付款而中断,而您正在致电要求恢复供水服务,请在营业工作时间内致电。 如果您希望在下班时间恢复服务,最多收取250美元的费用,请致电503-823-4874。 您可以在营业时间提出要求来避免费用。 要报告下班时间的用水紧急情况,请致电503-823-4874,每天 24 小時,每週七天提供服務。

环境服务局和水务局以下列形式提供财务援助:

付款安排

污水道和水费的账单折扣

 危机券

公用事业安全网计划

Центр приёма посетителей Управления водоснабжения закрыт

Управление водоснабжения Портленда заботится о здоровье своих работников и клиентов, поэтому прекращает работу центра приёма посетителей по адресу 664 N Tillamook St., начиная с понедельника (16 марта). Вы можете с нами связаться по тел. 503-823-7770 с понедельника по пятницу (с 9:00 до 16:00) или по эл. почте: PWBCustomerService@portlandoregon.gov. Чеки и денежные переводы можно оставлять в нашем ящике для платежей по адресу 664 N. Tillamook St.

Если водоснабжение в вашем доме приостановлено по причине неуплаты и вы желаете обсудить с нами возобновление услуг, звоните нам в стандартные рабочие часы. Если вас интересует платное возобновление услуги в нерабочее время стоимостью до 250 дол., пожалуйста, позвоните по номеру 503-823-4874. Плата не взимается, если запрос оставлен в течение рабочего дня. Чтобы сообщить о чрезвычайных ситуациях в системе водоснабжения в нерабочее время, пожалуйста, звоните по тел. 503-823-4874 (24 часа в сутки, 7 дней в неделю).

Департамент экологических услуг и Управление водоснабжения предлагают материальную помощь в следующей форме:

Платёжные договоры

Скидки на счета за воду и канализацию

Кризисные ваучеры

Программа защиты интересов клиентов коммунальных служб (The Utility Safety Net program)