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The City of Portland, Oregon

Office of Management & Finance

Trusted partner, creating smart solutions for the City and our community.

main: 503-823-5288

Revenue: 503-823-5157

1120 SW 5th Ave, Room 901, Portland, OR 97204

More Contact Info

Liability Claims

  • Pothole Claims

Randy Stenquist - Manager


The normal working hours of the City's Office of Risk Management are Monday through Friday, 8 a.m. to 5 p.m. City Risk is closed for official holidays.  Claims delivered in-person or by mail, will be recorded on the date received by City Risk. Claims faxed or e-mailed and received before the close of business, will be recorded as received on that date. All claims delivered after business hours will be recorded as received on the next business day

General Liability Claim Form

For personal injury or property damage not involving a City-owned vehicle

Commercial Insurance Claim Form

For damages related to Aircraft, Crime, Cyber Liability, Fine Art, Heliport, PF&R Boats, PIR, Pioneer Garage, Property and Tram

Auto Liability Claim Form

For personal injury or property damage involving a City-owned vehicle

Claim Form Filing FAQ

Answers to frequently asked questions regarding completion of City Risk Liability Claim Forms

How Risk Handles Potholes

Find out how the Risk Management Liability Claims team investigates pothole claims.

Liability Service Catalog 2017

City Risk Liability/Auto/Civil Rights/BOLI/Subrogation 2017 Service Catalog