ADJUSTED OPERATIONS – PLEASE READ CAREFULLYRead More…
General Information: 503-823-4000
1221 SW 4th Avenue, Room 110, Portland, OR 97204
SERVICE UPDATE (en español)
May 26, 2020
ADJUSTED OPERATIONS – PLEASE READ CAREFULLY
The Bureau of Development Services is committed to protecting public health during the COVID-19 emergency. We have moved most of our service delivery online to keep projects and construction moving while the Development Services Center is temporarily closed to walk-in customers. We will keep this section of our website updated with the latest news.
You'll find information, such as these videos that talk about our adapted services during the COVID-19 emergency:
• Permit Center Operations
What's New for the Week of May 25
We thank you for your patience during this extraordinary time.
|SERVICES ACCESSIBLE ONLINE|
Many of our services are available to you online. You can submit your plans electronically (see below). Using Development Hub PDX, you can apply online for electrical, mechanical, or plumbing permits that do not require plan review. You can also schedule inspections for trade permits obtained online, pay a variety of fees (including Commercial and Residential building permits in 'Application' and ‘approved to issue’ status!) and download billing statements all from a computer or mobile device. BDS also offers a Remote Video Re-inspection service for simple on-site inspections involving minor corrections.
Process for Receiving Permits and Plan Review Priorities
Our staff can accept your electronic plans and get started on our review process via scheduled appointments while the Permit Center is temporarily closed to the public. Appointments consist of uploading plans through a secure link and are not in-person meetings. Applicants must upload a completed permit application along with all submittal materials.
To schedule an appointment to submit your plans electronically (one permit per appointment), or for general questions, please email BDS@portlandoregon.gov or call 503-823-7300 and leave a message that includes the following information that is necessary for setting up an appointment:
Calls will be returned as soon as possible, or you will receive an email confirmation of your appointment. We ask that you please do not call and send an email as it can cause staff to book multiple appointments for the same customer. We are experiencing a high volume of calls and emails. Please wait at least a week before sending a follow up call or email. Contact us if you cannot create electronic plans and we will work with you. We continue to refine our procedures so please check back for updates.
BDS continues to accept permit applications for projects in all Tiers (1 through 7):
If you have questions about which tier your project might belong to, please email BDS@portlandoregon.gov or call 503-823-7300 and leave a message, and a staff member will respond at their earliest opportunity.
Corrections to permits currently Under Review are being accepted in the format originally submitted to the City.
Permits with reviews in progress cannot be checked out at this time. Prior to contacting Permitting Services to schedule an appointment to submit corrections, please check www.Portlandmaps.com to ensure all reviews are complete. For real-time updates, please call the BDS General Line at 503-823-7000 and select Option 4 for an immediate permit status fax.
Single PDF Corrections
Approved to Issue
Please remember, if you need to pick up or drop off plans in the lobby at the Development Services Center, located at 1900 SW Fourth Avenue, including plans that need to be taken off-site and updated, please follow the instructions listed above.
For the latest information on the availability of other services at BDS, please click on the links below:
Residential and Commercial
Residential and Commercial permit-related inspections will continue to be scheduled through the Interactive Voice Response (IVR) system. Please call 503-823-7000 to schedule an inspection. We are conducting some inspections remotely using Skype and Facetime.
NOTE: If there is anyone exhibiting signs of illness at the inspection site, we ask that customers wait to schedule their inspection until at least 72 hours after symptoms have passed. *Click here for Important Information regarding current RESIDENTIAL Inspection Procedures.
Inspections will be performed as scheduled on:
Land Use Reviews
Click here for the Land Use Services homepage.
Land Use Review and Final Plat applications can be emailed to LandUseIntake@portlandoregon.gov. Please note that land use review applications that are emailed after 5 p.m., Monday through Friday, or on weekends or holidays, will be identified as "received" on the following business day. A Land Use Services technician will contact you within 3-4 business days with instructions for providing payment for emailed applications. All land use review and final plat applications must have documents broken up into the following separate documents:
Early Assistance and Other Applications
Early assistance and other Land Use Services applications (such as zoning verification map, zoning confirmation letters, property line adjustment, lot confirmation, etc.) can be emailed to LandUseIntake@portlandoregon.gov. A Land Use Services technician will contact you within 3-4 business days with instructions for providing payment for emailed applications. Early Assistance applications can now be submitted for online Microsoft Teams meetings. Please use the new Early Assistance Application form located on the BDS website. A Land Use Services technician will contact you after payment has been made to discuss scheduling an online meeting, if that option was selected.
MU permit applications are being accepted and applicants can follow the process already outlined on the BDS website at this link. While applicants cannot visit the Development Services Center to get information about original art murals, they can contact Kristin Cooper (503-823-7547) or Brandon Rogers (503-823-7597).
Applications for preliminary fire and life safety meetings are still being accepted; however, in-person meetings are not being scheduled at this time. Options may be available to conduct meetings through teleconferencing or video conferencing. Please mention this in your request.
Please use GOVQA for requesting records.
Trade Permits can be submitted as follows:
Onsite wastewater evaluation and permit applications may be submitted electronically at email@example.com. Questions may be directed to 503-823-6892.
Payments for Commercial and Residential Building Permits in approved-to-issue status can now be paid on Development Hub PDX!
Payments for trade permits can be made via the Development Hub PDX (DevHub, our online customer portal) or by calling 503-823-5161 between the hours of 8 a.m. to noon, and 1 to 3 p.m. Monday through Friday. Payments for other development permits, such as Zoning Permits, Site Development Permits, and Development Review Permits, etc., can be made online via a private link that will be sent to customers by BDS staff.
Payments for Approved to Issue permits can be made by calling 503-823-5161 or in person by appointment only between the hours of 8 a.m. to noon, and 1 to 3 p.m. Monday through Friday. For RS or CO permits that need to pick up plans, please call 503-823-7357 to schedule an appointment.
Click here for the Property Compliance homepage.
Important Announcement Regarding Waivers and Liens:
In response to the COVID-19 Health Emergency, we are applying a waiver to all active enforcement cases, and new cases, which have not yet begun receiving enforcement fees, in an effort to minimize negative impacts and additional stress for Portland property owners.
NOTE: Older, existing cases that were already receiving monthly billings for code enforcement fees prior to the COVID-19 outbreak will continue to receive invoices as this is an automated process through the Revenue Bureau; however, property owners are invited to submit a request for a Lien Reduction Review, once all violations have been corrected and the enforcement case is closed, in order to see if they may qualify for additional waivers or reductions.
For existing cases requesting formal lien reviews, we have also revised our current review process to provide additional reductions to lessen the financial impact for all property owners and most importantly homeowners.
Erosion Control and Demolition Inspections
BDS will be performing Erosion Control, and Demolition inspections for active permits at this time for vacant properties only, following social distancing requirements or performing remote video inspections using Facetime or Skype.
Compliance and Enforcement Inspections
Other enforcement inspections will be performed on a limited basis as follows:
All complaints will be accepted and reviewed. All non-critical, non-health related and non-emergency cases will be inspected after Governor Brown’s Executive Order is lifted and our office returns to normal activities.
Bureau of Environmental Services:
Right-of-Way (ROW) UR & UC Permits (Lateral Repairs and Sewer Connections):
Expect BES UR and UC permit processing to take 5-7 days or more.
Note: BES ROW Trades is not reviewing or forwarding PT applications with, or for, private property work. Submit separate PT applications to BDS: firstname.lastname@example.org.
Portland Fire & Rescue:
Parks & Recreation (Urban Forestry):
Regarding tree permitting, tree emergency response, and tree management in Portland:
Please submit permit applications through DevHub or via mail:
PP&R Urban Forestry Division
1900 SW 4th Avenue, Suite 5000
Portland, OR 97201
For questions, please contact Urban Forestry by:
Calling the Tree Hotline: 503-823-TREE (8733)
Web alerts are available here.
Portland Bureau of Transportation:
The Multimodal Incentive Fee exemption for affordable housing sunsets on June 30, 2020 – see the Transportation Fee Schedule for the current affordable housing multimodal incentive fee rate and check-out more info on the sunset of the exemption and the Transportation Demand Management (TDM) Requirements for commercial/ mixed use and multi-dwelling zone projects on the program website.
If you have questions, please email: email@example.com
Temporary Street Use Permitting: For information about temporary street use permits (the temporary closure of a street, lane, or sidewalk, and parking reservations), please visit www.tsup.info.
Portland Water Bureau:
Fee statement requests: We continue to accept fee statement requests through the usual process – email a completed W-6 form to firstname.lastname@example.org with the words “fee statement request” and the site address in the subject line.
Turnaround time will be 3-5 business days in most circumstances. You will be notified if the expected turnaround time will be longer.
Payment of Fee Statements:
Due to COVID-19 restrictions, we are no longer able to process payments made directly to the Water Bureau.
We will now take payments only online through DevHub or, by phone at the BDS Cashier (call 503-823-5161).
DevHub accepts credit cards (VISA, Mastercard, American Express, and Discover) as well as electronic check/ACH transfers.
Installation of Services:
Water Bureau crews are continuing to install services but are operating with a reduced workforce. Please allow additional time for your service installation to be completed.
After your fee statement has been paid, you can schedule your installation by emailing our Scheduling group at email@example.com (or calling 503-823-1526).
Water Utility Locates:
Water Bureau locators are continuing to provide locate services but are operating with a reduced workforce. Please allow additional time for the requested locates to be completed.
To request locates, please dial 811, the Oregon Utility Notification Center (OUNC). If you have an urgent need for Water locates, please email us at firstname.lastname@example.org and describe your situation.
Permit-Related updates from other bureaus will be added here as we receive them.
The City of Portland is committed to providing meaningful access. For accommodations, modifications, translation, interpretation or other services, please call 503-823-7300, the TTY at 503-823-6868 or the Oregon Relay Service: 711. Traducción e interpretación | Chuyển Ngữ hoặc Phiên Dịch
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