Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Title 21 is a set of codes that guide our work at the Portland Water Bureau. These codes inform the rules and laws that direct our operations and define the roles and responsibilities of staff who deliver water to nearly a million people in the Portland area.
During this recent review process, we have revised outdated provisions and added Charter changes resulting from ballot measures approved by voters in November 2019.
“We know that our community cares about how we operate your water system,” said Water Bureau Chief Engineer Teresa Elliott. “We’ve spent the past two years reviewing laws that oversee our operations to be sure they are current, consistent and in line with our shared values.”
This revision process has improved Title 21 by:
For more information and to read the revised Title 21 document, click here. Summaries of revisions have been translated and are available in Spanish, Russian, Vietnamese and simplified Chinese.The full Title 21 package is available for translation upon request. Public comment and feedback related to these revisions can be submitted by email, in the email body or as an attachment, to firstname.lastname@example.org by 5 p.m. Aug. 21st.
Comments can include everything from general comments about the overall revisions or policy direction, specific code language, or any other items related to these revisions. If your comments address a specific revision or code language, please include information and list the specific code and language and your suggested revisions where possible."
ABOUT THE PORTLAND WATER BUREAU
The Portland Water Bureau serves water to almost a million people in the Portland area. Portland’s water system includes two great water sources, 53 tanks and reservoirs, and 2,200 miles of pipes. With 600 employees working on everything from water treatment to customer service, the Water Bureau is committed to serving excellent water every minute of every day.