Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
The Portland Water Bureau offers financial assistance in the form of payment arrangements, bill discounts for sewer and water charges, crisis vouchers, fixture repair services, and the Utility Safety Net program.
To respond to the impacts of COVID-19, we have expanded financial assistance program qualifications.
For detailed information about these programs, click on the links below or contact the Financial Assistance Group at 503-865-4357 or email Program Manager Corbett White: Corbett.White@portlandoregon.gov.
*To optimize experience, Chrome or Firefox is recommended for the Online Assistance Application.
New program changes effective July 1, 2018. We have expanded the reach of the bill discount program by using both local and state measures of the Median Family Income (MFI), as well as increased assistance for families with lower MFIs.
Do you need extra time to pay your sewer/stormwater/water bill? Payment arrangements are available.
New program changes effective July 1, 2018. Eligible households experiencing a financial crisis may receive a voucher for up to $500 in assistance once every 12 months.
Through an innovative partnership with Home Forward, we are now able to offer up to $500 in assistance to eligible customers living in multi-family dwellings who are at risk of eviction.
The monthly statement program provides a statement of charges each month, while maintaining a quarterly reading schedule.
The Utility Safety Net program provides emergency utility payments for ratepayers with employment, medical, and other personal emergencies.
Free repair of leaky toilets, faucets, plumbing and underground leaks may be available to eligible customers who own and occupy their own homes.
The Water Efficiency Program offers information and technical resources to all customers about using water efficiently and cost effectively.
With Clean River Rewards, Portland ratepayers can save money and work for clean rivers and healthy watersheds at the same time.
Explanation of discount program and eligibility requirements. Available in Age-Friendly and translations in Russian, Spanish, and Vietnamese.