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The City of Portland, Oregon

Portland, Oregon

Welcome to the official web site of the City of Portland, Oregon

General Information: 503-823-4000

E-mail: cityinfo@portlandoregon.gov

1221 SW 4th Avenue, Room 110, Portland, OR 97204

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Here to Help with Financial Assistance

The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers. We announced last week:

We will not disconnect service of Bureau of Environmental Services and Water Bureau customers for nonpayment.

  • Customers will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time.

The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:

  • Payment arrangements
  • Bill discounts for sewer and water charges
  • Crisis vouchers
  • The Utility Safety Net program

Our community was already working through an affordability crisis before a public health crisis challenged our hard-working and resilient customers. We are here to help. Contact us to discuss your options so your sewer/stormwater/water bill can be one less worry. For detailed information about these programs, click on this link, visit portlandoregon.gov/water/financialassistance or contact Customer Service at PWBCustomerService@portlandoregon.gov or call us at 503-823-7770 to work out a plan.