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The City of Portland, Oregon

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Phone: 503-823-7300


1900 SW 4th Ave, Portland, OR 97201

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Information Technology Advancement Project (ITAP) Customer Advisory Committee Seeks Additional Members

City of Portland, Bureau of Development Services

May 18, 2016


ITAP Overview
The Information Technology Advancement Project (ITAP) is a Bureau of Development Services sponsored information technology project to upgrade the City’s legacy development review and case management software system and move the City to an online and paperless development review and inspection process. The new software system will provide improved online access for the general public and efficiencies for applicants and City staff involved in plan review, inspections, and case management of development review projects. The Bureau of Development Services is working in partnership with the other City development review bureaus (Bureau of Environmental Services, Water Bureau, Fire & Rescue, Portland Parks & Recreation, and Portland Bureau of Transportation) involved in the development review process. For more information about the project please visit the ITAP webpage.

ITAP Customer Advisory Committee
The ITAP Customer Advisory Committee is a citizen advisory committee, comprised of approximately 12 members who represent a variety of interests. Generally, membership will consist of individuals from each of the following professions or interests: architect, developer, engineer, permit/land use consultant, contractor, neighborhood representative, and trades. The role of the committee may include:

  • Assisting with identifying problems with current business processes to consider for fixing in the new permit system or that are unrelated to information technology and that we can work to fix in advance of implementation
  • Reviewing and providing feedback on proposed work flow and processes for the new permit system
  • Providing input on the citizen web portal and application submittal process
  • Feedback on prioritization of work to include in the project
  • Providing input on different options for changes to business practices

The committee is currently seeking two (2) additional members. In particular, the committee seeks representatives from:

  • Surveying Companies
  • Mid to Large-Sized Construction Companies
  • City residents interested in neighborhood safety and livability issues related to new construction and remodeling projects
  • Neighborhood Association Members
  • Plumbing Contractors
  • Electrical Contractors
  • Architects

Project Manager, Rebecca Sponsel emphasizes, “We really need to hear from you, our customers, about your needs with the automated services that ITAP will be providing.”

The Committee will meet at least quarterly and at times more frequently during project implementation (through 2018) at the 1900 Fourth Avenue Building. The next meeting is tentatively scheduled for June 8, 2016, from 3:00 – 4:00 p.m. in room 4A.

View a list of the current members

If you would like to be considered for membership on the ITAP Customer Advisory Committee, please fill out the application and send to:  

Bureau of Development Services
1900 SW 4th Avenue, Suite 5000
Portland, OR  97201
Or email:

To learn more about the Bureau of Development Services, visit us online at