SERVICE LEVEL UPDATE
Updated February 7, 2020
The City's Permitting Software Upgrade was a Success!
Normal business hours resume Monday, Feb. 10, 2020
On February 7, 2020 the City of Portland completed successful migration to an upgraded version of AMANDA, the permitting software we use to manage development data. Bureau of Development Services Director Rebecca Esau and Jeff Baer, the City’s Chief Technology Officer, determined the system is ready for use and announced that AMANDA will launch as scheduled this Monday.
Normal business hours resume on Monday, February 10. Please note: The Bureau of Development Services will be closed to customers on Thursday, February 13 and Thursday, February 20. The Thursday closures end in March 2020. Click here to view the full February 2020 schedule.
The upgrade of our former “TRACS” permitting system has been an extremely complicated project that involved multiple stakeholders and more than 1,200 users all across the City of Portland. With AMANDA, the City and other local agencies that access our permitting software will now have a modern, web-based system that provides a stable platform on which we can upgrade existing features and build new functionality.
Thank you for your patience during our software upgrade!
SERVICE LEVEL UPDATE
Posted January 13, 2020
New Permitting Software Upgrade Will Impact Service Availability in February
On February 10, 2020, the City of Portland will start using a new version of AMANDA, the software used to manage the permitting process. As we transition to upgraded AMANDA software, our services will be available according to the schedule below. Please note: Customers will not be able to access development services (both in-person and online) including Development Hub PDX, Inspection scheduling (with the IVR system), and all other Permitting services from Wednesday, Feb. 5 at 3 p.m. to Monday, Feb. 10.
To schedule an inspection to occur on Thursday, Feb. 6 or Friday, Feb. 7, please call and reserve that inspection slot before Wednesday, Feb. 5 at 3 p.m. Thank you for your cooperation!
The Development Services Center (1st floor of the 1900 Building) and Permitting Services (2nd floor counter) will be closed to the public every Thursday in February as we transition. Online services will still be available on all Thursdays in February other than Thursday, Feb. 6.
Here's a look at the two-week span of our migration and Go-Live period:
To download a full calendar of February 2020 hours and availability, click here.
To learn more about the AMANDA Migration and Portland Online Permitting System (POPS), click here.
We appreciate your patience as our staff begins using upgraded software!
The Bureau of Development Services is partnering with the Bureau of Technology Services and the City’s Interagency Partner Bureaus on the Portland Online Permitting System (POPS) program. POPS is delivering five different projects that will help streamline the permitting process for City staff and customers with new web-based tools. Chief among these projects is the migration from the current TRACS permitting software to AMANDA, the most current version of the system available.
The current version of TRACS that we are using was implemented in 1999 and is no longer supported by our vendor. Upgrading to AMANDA, specifically version 126.96.36.199, will provide the City of Portland with flexibility, a modern interface, and opportunities to update the software to new versions as released.
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