General Information: 503-823-4000
1221 SW 4th Avenue, Room 110, Portland, OR 97204
Private parking facilities must be registered with the City before a penalty notice can be issued to a car that has parked without paying, parked past the expiration of paid-for parking or the time allowed to park in a non-pay lot. City Code requires informational and warning signs to be posted in order for a facility to be registered. The City can mediate disputes over penalty notices and the Code lists reasons for which the City may request the dismissal of a penalty.
Complaints with a Lot Operator
If you have tried to resolve your complaint with the lot operator who issued you a parking penalty notice, but were unsuccessful, you may file an online complaint to this program.
Send written complaints to:
Attention: Pay & Park Complaints
111 SW Columbia St., Suite 600
Portland, Oregon 97201
Fax complaints to: (503)279-2698. Email complaints to: firstname.lastname@example.org
Your complaint must include the penalty notice number, your name, address, phone number, lot number, and the reason you believe that the penalty notice should not have been written or that the lot is in violation of the City Code.
In addition to the other requirements of PCC 7.24.020 F, an operator must submit a nonrefundable registration fee of $200.00 for the registration or renewal of each facility.
In addition to the Penalty and the Administrative Fee, an operator may assess and collect a Parking Fee at a pay to park facility, not to exceed the maximum daily rate for that registered lot or $10.00, whichever is less.
Phone: (503) 865-2488
List of registered private parking facilities
Pay & Park and Non-Pay Private Parking Facilties program help
Submit your parking penalty notice complaint online