If you have not registered for our new Customer Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website.
Electronic meter reading devices assist staff in gathering billing information. Please keep access to your meter clear.
Call 503-823-7770. Call Center staff is available Monday through Friday, 9 a.m.- 4 p.m.
City of Portland Customer Service Walk-in Center closed. Call Center hours are limited. We have made adjustments to our Portland Water Bureau/Bureau of Environmental Services customer service hours to respond to the rapidly evolving COVID-19 situation. We appreciate your patience as we work to serve you while following public health guidance to protect our employees. Our Customer Service Walk-In Center, on N. Tillamook Street, is closed until further notice.
Visit our COVID-19 page for more information | Español | Русский | Tiếng Việt | 华语（中文）| Somali | Українська | Limba română | नेपाली | Chuukese | 日本語 | 한국어 | Tagalog | ພາສາລາວ | ភាសាខ្មែរ | اللغة العربية
Ways to contact us:
- 24-hour automated payment line: 503-823-7770 (Press 1)
- Email our Customer Service staff
- Make a payment online
- Customer Service Call Center (sewer/stormwater/water): 503-823-7770. Available as staffing allows from 9 a.m. to 4 p.m. Monday through Friday. Please expect delays.
Here to Help with Financial Assistance
The Portland Water Bureau is monitoring the real effects of COVID-19 on our customers.
- We will not disconnect service of Bureau of Environmental Services and Water Bureau customers for nonpayment.
- Customers will continue to be responsible for sewer/stormwater/water charges due now and accrued during this time.
The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of:
- Payment arrangements
- Bill discounts for sewer and water charges
- Crisis vouchers
- The Utility Safety Net program
Our community was already working through an affordability crisis before a public health crisis challenged our hard-working and resilient customers. We are here to help. Contact us to discuss your financial assistance options so your sewer/stormwater/water bill can be one less worry.
Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.
Offering many ways to manage your sewer, stormwater and water bill including Paperless Billing, Monthly Statements and Clean River Rewards
Answers to your questions.
Policies that affect your sewer/water bill.
Type in your address to determine if you receive water from the Portland Water Bureau.
Sewer and Water Brochures
For single-family residential customers.
Learn about the programs available to help you with your sewer, stormwater, and water bill.
Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.
Understand volume and base charges and follow links to sewer and stormwater management charges.
Info to report leaks and issues related to your service.
Get information and technical resources for using water efficiently and cost effectively.