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The City of Portland, Oregon

Portland, Oregon

Welcome to the official web site of the City of Portland, Oregon

General Information: 503-823-4000

E-mail: cityinfo@portlandoregon.gov

1221 SW 4th Avenue, Room 110, Portland, OR 97204

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Customer Service

  • Downtown Customer Service Is Moving! Effective Monday, July 16, 2018, the Water Bureau’s Walk-In Service Center will move to 664 N Tillamook Street, this office is adjacent to the intersection of N Interstate and N Tillamook Street.

  • Register online for our new Customer Self Service system If you have not registered for our new Customer Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website.

  • Meter Readers Electronic meter reading devices assist staff in gathering billing information. Please keep access to your meter clear.

  • Pay Your Bill By Phone Call 503-823-7770. Call Center staff is available Monday through Friday, 8 a.m.- 5 p.m.

NEW LOCATION

The Water Bureau’s Walk-In Service Center is now located at 664 N Tillamook St. This office is adjacent to the intersection of N Interstate and N Tillamook St. You can speak to a representative and pay your utility bill at this location. The hours of operation are from 7:30 a.m. to 4:30 p.m. Parking is free.

Customer Alert

On Sunday October 20th customers will be temporarily unable to access our view/pay bill website from 2:00 AM to 5:00 AM due to system maintenance. We apologize for any inconvenience this causes. If you need to pay during that time, please bookmark the following link to go directly to our One-time payment option. You may also pay by phone dialing 503-823-7770 and press 1.

https://www.invoicecloud.com/portal/(S(1nytde2m4ay4oseek5tui5th))/2/Site2.aspx?G=c5b53595-f08b-40c7-a95c-ea0661f7b64c

Pay Your Bill


Pay Your Sewer/Stormwater/Water Bill

Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.

Manage Your Sewer/Stormwater/Water Bill

Offering many ways to manage your sewer, stormwater and water bill including Paperless Billing, Monthly Statements and Clean River Rewards

Am I a Portland Water Bureau Customer?

Type in your address to determine if you receive water from the Portland Water Bureau.

Brochures and Bill Inserts

Sewer and Water Brochures

How to Read Your Bill

For single-family residential customers.

Monthly Statements Billing Option

Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.

Report Service Problems

Info to report leaks and issues related to your service.

Water Efficiency Resources

Get information and technical resources for using water efficiently and cost effectively.